Shipping & Returns

Our shipping costs are charged by weight and delivery adress and are shown separately at the finish of your order transaction.

worldWe ship daily World Wide with DHL.

All our orders will be shipped via DHL at economy-priced shipping charges worldwide.

Your complete order total including shipping fees, custom dues and taxes will be visible during the checkout process.


General:
- The packaging is neutral and does not close on the content.
- A bill is in the package.
- The sender is Rome International GmbH & Co. KG, Hammer Deich 6-10, D-20537 Hamburg (Germany).
- We ship orders from Monday to Friday.
- We offer free shipping on all orders over 128,00 £ within the EU.
- Excluded from this reduction are orders of soils, clay pebbles, perlite or other large and bulky goods. Please see the additional freight charges   when proceeding to the checkout.

Shipping with DHL www.dhl.com
Sendungsverfolgung: DHL Track & Trace

Damaged packages must be documented instantly in presence of the delivery man. In order to settle possible claims you will need a signed "receipt of a damaged package" from the delivery service. Please take a photo of the damaged package for better documentation.


For other countries please contact us before placing your order so we can calculate your estimated shipping costs or use the shipping calculator in your shopping cart instead. Our shipping costs are charged by weight and delivery adress and are shown separately at the end of your order transaction.


The estimated shipping costs can only be used if the basket is not empty.